Delivery & Returns

Once your order has left our warehouse, we will send you an email with tracking information.

We aim to dispatch any orders placed before 12pm on the same day (Monday-Friday). This excludes orders of colour match paint that sometimes take an extra 24 hours to dispatch due to the time involved in mixing your paint.

TABLE GOES HERE

We regret we cannot dispatch orders on weekends or Bank Holidays.

Orders placed on Friday after 12pm will be dispatched on Monday (this excludes colour cards and colour charts which normally take 2-3 working days to arrive).

Orders placed on a weekend or Bank Holiday will be dispatched the next working day. Delivery times may vary upon on your location. Please see further information below about deliveries to the Scottish Highlands and Northern Ireland & UK Islands.

Please note that whilst we will do everything in our power to ensure your order arrives within the delivery timelines stated in the table above, we cannot guarantee this. Occasionally circumstances beyond our control can cause delays.

Please see our Delivery Policy for full terms and conditions.

If you have an urgent order, please contact our Customer Services Team who will be happy to check stock and provide you with a delivery estimate.

Please contact us for more information or advice on how to place your order.

We offer a delivery service to Northern Ireland and UK Islands (including Jersey, Isle of Man, Isle of Wight, Guernsey etc) upon request.

Please contact us before placing your order so we can confirm the delivery options available to you.

Orders to Northern Ireland and UK Islands have a variable delivery fee depending on the size of the order and the postcode.

Please contact us for more information or advice on how to place your order.

For more detailed information, please see our full delivery policy.

You can return items up to 28 days after purchase, excluding colour match paint which is not elgible to returns as this is made to order.

Items must be unopened and in their original condition.

It is the customers responsibility to arrange the return of goods to us.

Once we receive the items, we will issue a full refund within a 7-day period.

We regret we cannot accept returns for tinted paint which is a made to order product.

In order to return goods to us, please get in contact by emailing info@emperorpaint.co.uk and provide us with the following details:

Name*
Email address*
Telephone number*
Order number*
Item(s) for returning*
Reason for returning*

We are very sorry there is a problem with your order. Please contact our customer services team as soon as possible.

You can get in touch with us by emailing info@emperorpaint.co.uk, calling 0161 509 9009
or by chatting to us on Whatsapp.

Once we receive the returned item, you will receive an email confirmation.

We will check and process the returned item and issue a full refund within a 7 day period.

For more detailed information, please see our full returns policy.