THE PAINT YOU NEED. THE COLOUR YOU WANT.

Our paint is designed to be the highest possible quality masonry paint available thanks to not only the quality of our resins and ingredients but the amount of these high-quality ingredients. By adding too much colourant to our paint, we risk diluting the quality of the paint. Due to this, we can only colour match light and pastel colours.

This means the vast majority of popular masonry paint colours are available. The colours we aren’t able to achieve are deep and dark shades, which includes black and dark grey. If you are unsure whether we can match your chosen colour, please contact our colour experts before placing your order by emailing colour@emperorpaint.co.uk.

If you are re-ordering the same colour again there are a few things you can do to help make sure you limit any variances. Firstly, if you are reordering paint, get in touch with us first to tell us your order number and when you ordered your last colour match. That way, we can check our internal records to check which colour this was and which machine we used to mix it.

Unfortunately due to the nature of mixing paint, colours can sometimes vary. In fact, this can even happen with any paint in standard colours or bespoke mixed colours. That’s why we always suggest ordering slightly more rather than slightly less to avoid any shade discrepancies. When painting, it is recommended to mix the paint you are planning to apply together first before applying it, to help prevent any colour variance. We also recommend ordering your paint within a short time-frame, as this helps minimise risk of colour variance.

As we create bespoke colour matches just for you, we aren’t able to offer returns on colour matched paint.

All colour matched paint is mixed to order and as such, is not eligible for an exchange or refund if the colour isn’t what you’d hoped. If your colour isn’t what you expected, we recommend getting in touch with our customer service team who are on hand to assist you.

In most cases we simply need the brand and the name of the colour. It is also helpful for us if you include the colour code where possible, as this helps us verify this is the correct colour. Some brands have multiple colours under the same name. eg. An Australian version and a UK version, so the more information you give us the better. If we need more information, our colour matching experts will be in touch.

Due to the time involved in our colour matching experts mixing your bespoke colour and ensuring its accuracy, delays can sometimes occur. While we aim to dispatch all orders placed before 12pm on the same day on a next working day delivery service, sometimes we need extra time to get your order right. This means we can’t guarantee next working day delivery on colour match paint. We recommend giving added time to prevent any delays to your project.

If your order is urgent, please contact us and our team will be happy to help.

To cancel your order please contact us as soon as possible by calling 01254 936121. If your order has not been sent to our warehouse to be processed we can cancel or amend the order. If the order has begun processing in our warehouse we cannot amend or cancel the order at this stage and your order will be processed.

Our colour matching experts inspect all colour mixing before we dispatch goods to ensure they are within a 10% variance of the colour you request. We will not dispatch paint if we are not satisfied with the colour. We reserve the right to decide if a colour match is accurate and have records of each order that we have mixed in order to verify whether the colour is an accurate match.